If you are a disabled Stoke City supporter who attends matches or would like to attend matches, then Stoke City FC are here to help you.
The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.
To ensure that the Club treats everyone fairly and to enable us to take the particular circumstances of disabled supporters into account when allocating seats, the Club requires all applicants for seating which has been allocated for the specific use of disabled supporters to produce confirmation that they receive the higher rate of DLA, either care or mobility or the PIP equivalent.
Please note in the case of DLA or PIP, as the allowance may be for life or for a fixed period, the Club reserves the right to periodically check that an applicant remains eligible.
Facilities for Wheelchair User Disabled Supporters
We accommodate home and away supporters who are wheelchair users (subject to availability) and these bays have ground level access. To allow easy access into the stadium, entry for wheelchair disabled supporters will be via the specified gates meaning supporters do not enter through the turnstiles.
Facilities for Ambulant Disabled Supporters
There is no specifically allocated seating for ambulant disabled supporters within the stadium but please note that you would need to be able to exit the stadium quickly and safely in an emergency. The ticket office will be able to advise you on seat locations. To allow easy access into the stadium, entry for ambulant disabled supporters will be via the specified gates meaning supporters do not enter through the turnstiles.
Facilities for Blind and Partially Sighted Supporters
There is no allocated seating for blind and partially sighted supporters within the stadium but please note that you would need to be able to exit the stadium quickly and safely in an emergency.
We welcome disabled supporters using an assistance dog. Please let us know, when purchasing tickets, that you will be accompanied by an assistance dog when attending matches. There is a small area between the Q-railing Stand and the Boothen End that is suitable for exercising your dog if required.
Matchday commentary is available using a SCFC headset, please specify any requirement when booking your tickets or by sending an e-mail to Michelle Whittaker at firstname.lastname@example.org.
Purchasing Your Ticket
To purchase your matchday ticket please call the Ticket Office Hotline on (01782) 367599 or book in person at the Ticket Office or the Hanley store situated in the Intu Potteries shopping centre.
Once we have seen confirmation of DLA or PIP we offer a discounted price for disabled supporters with a complimentary ticket for a personal assistant.
Accessible Car Parking
We have parking available on the South Car Park situated on Stanley Matthews Way (subject to availability). We advise that you purchase in advance at a cost of £5.00, if you are a blue badge holder and produce your badge on entry to the car park the stewards will park you as close to the stadium as possible.
Any supporter who has a temporary disability which may affect their access to the bet365 Stadium should contact the Access Officer by phone on (01782) 367599 or via e-mail at email@example.com.