If you have a disability, whether it is a physical disability, a mental or visual impairment and you are a Stoke City supporter who attends matches or would like to attend matches, then Stoke City are here to help you.Disability Defined
The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.
To ensure that the Club treats everyone fairly and to enable us to take the particular circumstances of disabled supporters into account when allocating seats, the Club requires all applicants for seating which has been allocated for the specific use of disabled supporters to produce confirmation that they receive the higher rate of DLA, either care or mobility or the PIP equivalent.
Please note in the case of DLA or PIP, as the allowance may be for life or for a fixed period, the Club reserves the right to periodically check that an applicant remains eligible.
Facilities for Disabled Supporters Using Wheelchairs
We accommodate home and away supporters who are wheelchair users (subject to availability) and these bays have ground level access.
Facilities for Ambulant Disabled Supporters
There is no allocated seating for ambulant disabled supporters within the stadium but please note that you would need to be able to exit the stadium quickly and safely in an emergency.
Facilities for Visually Impaired Supporters
There is no allocated seating for visually impaired supporters within the stadium but please note that you would need to be able to exit the stadium quickly and safely in an emergency.
We welcome all disabled supporters using an assistance dog. Please let us know, when purchasing tickets, that you will be accompanied by an assistance dog when attending matches.
Headsets are available by request; please specify your requirement when booking your tickets or by e-mail to firstname.lastname@example.org.
Purchasing Your Ticket
To purchase your matchday tickets please call the Ticket Office Hotline on (01782) 367599 or book in person at the Ticket Office or the Hanley store situated in the intu Potteries shopping centre.
Once we have seen confirmation of DLA or PIP we can offer a discounted price for disabled supporters and their personal assistant.
Accessible Car Parking
We have parking available on the South Car Park situated on Stanley Matthews Way (subject to availability). We advise that you purchase in advance at a cost of £5.00, if you are a blue badge holder and produce your badge on entry to the car park the stewards will park you as close to the stadium as possible.
Any supporter who is not necessarily disabled in the legal sense but who is suffering from temporary injuries or illnesses which could affect their ease of access whilst at the Britannia should contact the Access Officer by phone on (01782) 367599 or by e-mail at email@example.com.