Stoke City Football Club
Stanley Matthews Way
Telephone: (01782) 592137
MEMBERSHIPS COMPARISON TABLE
|Away Games Ticketing Priority||Guaranteed ticket||2nd Priority||3rd Priority|
|Two Guest Tickets (fixture TBC)||£5 each||£5 each||£10 each|
|Exclusive Gift Pack||Yes||Yes||No|
|Loyalty Points Programme||Yes||Yes||Yes|
|Exclusive Offers From Club & Partners||Platinum Plus Offers||Platinum Offers||Gold Offers|
|Fixture Card with Member Benefits||Yes||Yes||Yes|
|Exclusive Member Prize Draws||Yes||Yes||No|
FREQUENTLY ASKED QUESTIONS
Q 1. What Seasonal Memberships are available to me?
As a Season Ticket holder you can upgrade to a Platinum Membership which is sold throughout our Season Ticket Sales Period (which runs from March to August). For non Season Ticket Holders our Silver Membership is the next best thing to a season ticket, offering similar benefits and a level of ticketing priority above General Sale.
Q 2. Sounds great, how do I buy one?
You can purchase online at www.scfcdirect.com or through any one of our Official Club Stores located both here at the Stadium and throughout Stoke-on-Trent.
Q 3. How can I pay?
We accept all major credit cards, cash or cheque. Unfortunately we do not offer finance terms on Membership Sales.
Q 4. Once I’ve paid for my new Membership, when will I receive it?
You should receive your membership pack at the point of purchase but your card may take up to 28 days to be delivered to your home address.
Q 5. If I purchase a Silver Membership, do I have the option to upgrade to Platinum Membership during the season?
Yes, should you purchase a season ticket or half ticket then you will be automatically upgraded free of charge. We will also redistribute a new Platinum Membership card to you.
Q 6. Can I add benefits to my Membership during the season?
We will communicate any additional entitled benefits directly to you throughout the season including offers and events available. We prefer to communicate via e-mail so please bear this in mind when purchasing your membership.
Q 7. Will there be a difference in price between existing Membership renewals and first-time buyers?
No, there are no differences; we charge the same for Memberships without exception.
Q 8. How does the Home Match Ticket Priority scheme work for Silver Members?
Silver Members are given an extended period prior to every home fixture in which individual tickets (one per membership) can be purchased within this window, these details are provided on both our online box office (www.scfcdirect.com) and here on our main website (www.stokecityfc.com).
Q 9. How will you communicate with me?
We prefer to communicate via email as this is the quickest and greenest way of letting you know about our latest offers, news and events. So please do bear this in mind when purchasing your Membership. You can easily update your records should you move address or change your email by logging onto your account at (www.scfcdirect.com) and if you are having difficulty logging in then simply e-mail (firstname.lastname@example.org) stating your surname and postcode.
Q 10. Which games can I get the £5 ticket offer for?
We will announce the available fixtures as soon as we possibly can giving you a reasonable choice of matches, the choices depend on away allocations and general sales numbers so unfortunately we may not be in a position to give you as much notice as we would like.
Q 11. Are all club events discounted for members?
Unfortunately, with a one membership - one ticket policy, then events such as the Christmas Parties cannot be offered as part of the events because in this instance, one person will book for a larger party making it difficult to administer membership checks.
TERMS & CONDITIONS
Membership of a Stoke City Football Club Membership Scheme is subject to the following terms and conditions (together the “Membership T&Cs”):
(I) the General T&Cs (set out in section 2 of this document);
(ii) The terms and conditions of the applicable Membership Scheme (set out in sections 3 to 5 and 7 of this document) (collectively the “Membership Scheme T&Cs”);
Before purchasing a Membership Scheme, please ensure that you have read the sections of the Membership T&Cs which are applicable to you carefully. By purchasing a Membership Scheme, you acknowledge that you have read, understood and agree to be bound by the Membership T&Cs.
1. Purchase and Payment
1.1. Membership Schemes are available for purchase by supporters of the Club only. By applying to purchase one or a number of Membership Schemes and or using a Membership Card, you hereby warrant and represent that you (and any person you are buying a Membership Scheme for or who uses your Membership Card) are a supporter of the Club.
1.2. By applying to purchase one or a number of Membership Schemes, a Purchaser is making an offer to the Club. A contract for the supply of the Membership Scheme shall be created when the required payment has been received (which, for the avoidance of doubt, means when cleared funds are received) by the Club and the Club has issued a Membership Card
1.3. The price payable for each Membership Scheme shall be as set out on the Website or as otherwise notified by the Club from time to time. Unless expressly stated otherwise, all prices are inclusive of VAT.
1.4. The sale of Membership Schemes is subject to the Purchaser providing the Club with full payment of the relevant price. Members who provide the Club with debit or credit card payment details authorise the Club to use those details to fulfil payment of the price and other fees attributable to the relevant Membership Scheme (including, in the case of membership of the Cup Scheme, fees for attendance at future Cup Matches).
2. Dispatch of Membership Cards and Packs etc.
2.1. All Members, once their application to join a Membership Scheme has been accepted and full cleared payment has been received for the Membership Scheme to which they have applied by the Club, shall be issued with a Membership Card. The Club shall not have any liability to any Purchaser or Member for any non-delivery or late delivery of any Membership Card, ticket, documents or other materials (including cheques issued under condition 2.8) dispatched by the Club to the Purchaser and/or Member resulting from the actions, omissions, malfunctions or interruptions of any postal services or incomplete or inaccurate personal details or Addresses provided to the Club. Should any such items purchased not arrive in the post before seven (7) days before the first Premier League Match of the Season, the Purchaser should contact the Club immediately and such items shall be reissued at no extra charge.
3. Lost, stolen and damaged Membership Cards and tickets
3.1. The Club shall not be obliged to admit any Member who forgets their Membership Card in respect of any individual Match nor shall it be obliged to issue any other form of ticket for that Match.
3.2. The Club is not responsible for any Membership Card or ticket which is lost, stolen, forgotten, damaged, defaced, or destroyed. A duplicate of any such Membership Card or ticket may be provided to the Member at the Club’s absolute discretion, and may be subject to a non-refundable administration fee of £10.00 to be paid by the Purchaser or Member prior to the issue of each duplicate Membership Card and/or ticket.
3.3. whether a Membership Card or ticket is damaged, defaced or destroyed will be determined by the Club acting reasonably in its sole discretion.
4. Amendments to Membership Schemes
4.1. The Club reserves the right to re-brand or otherwise vary any of the Membership Schemes, or introduce any additional Membership Schemes, at any time provided that any such variation shall result in a Member receiving the same or substantially similar benefits to those the Member was entitled to receive prior to such variation. Members may, at the sole discretion of the Club, be transferred to such additional or replacement Membership Schemes without prior notice provided always that the Member shall be entitled to the same or substantially similar benefits under the new Membership Scheme as the Member was under the Membership Scheme from which the Member was transferred.
5. Exclusion of Liability
5.1. The Club is unable to give any guarantees that any particular Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Members shall be entitled to attend any such re-arranged Match if they were entitled to attend the original fixture under their Membership Scheme.
5.2. The Club expressly excludes all liability resulting from: a. any failure or delay by the Club in carrying out any of its obligations under these Membership T&Cs which is caused by circumstances outside of the Club’s reasonable control; b. the alteration of the dates and times of Matches; c. the abandonment, postponement or cancellation of Matches; d. restrictions to the view of the Match caused by virtue of the actions of other spectators; and e. the insolvency of Ticket Exchange Partner or breach by Ticket Exchange Partner of the Ticket Exchange Partner T&Cs (see section 9 for further details).
5.3. The Club shall have no liability whatsoever for any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
5.4. For the avoidance of doubt, nothing in these Membership T&Cs shall exclude or limit the Club’s liability for:a. death or personal injury caused by the Club or the Club’s employees’ negligence during the course of their employment.