MyStokeRewards offers you the chance to earn points for a range of products and services from your Club.How do I collect MyStokeRewards points?
Supporters can earn MyStokeRewards points for all merchandise purchases made at both the Britannia Stadium Club Store and at intu Potteries Club Store. Simply present your card at the point of purchase and your points will be awarded. Points cannot be awarded at a later stage.
How much is a MyStokeRewards point worth?
For every £1 spent you earn 5 points to redeem off merchandise in-store. For example, if you purchase a shirt priced at £40 you will earn 200 points, which is £2 to spend in store.
Will I be awarded points for items that I purchase through scfcdirect.com?
Unfortunately at this present time we cannot award MyStokeRewards through scfcdirect.com.
However any supporter who wishes to purchase Stoke City merchandise for dispatch and delivery can do so through our Mail Order Team. Simply call (01782) 826419 to process your order and points can be awarded via this method.
Why would I want to collect MyStokeRewards points?
By collecting MyStokeRewards it enables you to use these points as full or part-payment on merchandise in the future. To redeem your points just present your Club Card at the till point for it to be scanned.
Where/How can I redeem my points?
You can redeem your TeamCard points for payment or part-payment of merchandise in the Britannia Stadium Club Store or at the intu Potteries Club Store. You can also redeem points on your season cards by visiting the Ticket Office, or by calling (01782) 367599. Please note that the minimum redemption value for each transaction is £1.
Is there an expiry date on my points?
MyStokeRewards collected between now until 31/05/2015 must be redeemed by close of business 31/08/2015.
Where can I check my MyStokeRewards points balance and register my card?
You can view your points balance online at the TeamCard website - www.teamcard.co.uk.
Click on the 'points' button at the top of the page. This will display your recent purchases, and MyStokeRewards earned.
Please note it may take up to 48 working hours before you see details of your points awards. Points remain pending for the duration of the returns period for online transactions (usually 28 days) before being awarded to your account. Until awarded, points cannot be redeemed.
To register your card in order to do this, simply visit www.teamcard.co.uk and input your 14 digit TeamCard number. You'll be asked for a few details to set up your TeamCard account, such as email address, user name and password. Once your registration is complete, you'll be sent a confirmation email and that's it, you're done!
What if I forget to take my card to the match?
If you forget to bring your card to a match, pop along to the Ticket Office and we'll give you a replacement ticket for £5.
What do I do if my card is lost or stolen?
If you lose your season card please visit the Ticket Office at the Britannia Stadium or by calling (01782) 637599. There is a fee of £10 for a replacement card.
Where can I find out more about TeamCard?
For more information about TeamCard, the Club's official loyalty provider, visit www.teamcard.co.uk and check out the TIPS page.