Club Directory

Matchday information

Stoke City Football Club, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, England, ST4 4EG

Board, Directors & President

President: Gordon Banks OBE 
Chairman: Peter Coates 
Vice-Chairman: John Coates 
Directors: Tony Scholes, Richard Smith 

Club Management

Chief Executive: Tony Scholes 
Managing Director: Richard Smith 
Club Secretary: Andrew Penn 
Head of Finance: John Pelling 
Chief Commercial Officer: Paul Lakin 
Head of Community Programme: Adrian Hurst 
Head of Media & Communications: Fraser Nicholson 
Head of Health, Safety & Security: Ravi Sharma 
Head of Facilities: John Panter
Head of Safeguarding: Sharon Cattell 
Supporter Growth & Services Manager: Anthony Emmerson
Head of Ticketing: Josh Whittaker-Vyse 
Health & Safety Manager: Rob Killingworth 
Promotions Manager: Mark Cartlidge 
Head Groundsman: Andy Jackson 
Club Historian: Colin Burgess 

First Team Management

Manager: Nathan Jones
Assistant Manager: Paul Hart
First Team Coach: Joaquin Gomez
First Team Coach: Rory Delap
Goalkeeper Coach: Andy Quy
Head of Sports Science: Jared Roberts-Smith
Technical Director: Mark Cartwright 
Head Physiotherapist: Dave Watson BPHTY, MNZSP, MCSPM 
Physiotherapist: Chris Banks 
Doctor: Dr Andrew Dent MBCh.B, MRCGP, MFSEM (UK), Dip. Sports Medicine
Kit Manager: Gary Worthington

Performance Analyst: Scott Coomber 

Academy Management

Academy Director: Gareth Jennings
Head of Academy Coaching: James Hunter 
Head of Academy Sports Science & Athletic Development: Paul White 
Academy Medical Lead Physiotherapist: Mel Pejic 
Head of Academy Education: Greg Briggs 
Academy Safeguarding & Welfare: Stephanie Wakelin
Academy Secretary: Margaret Stringer 

The ultimate parent company of Stoke City Football Club Limited is bet365 Group Limited. 

bet365 Group Limited is under the control of Denise Coates CBE and her family. 

Key Contacts Directory

Telephone: (01782) 367598 or (01782) 592233 
Fax: (01782) 592210 
Email: [email protected]
Feedback, Comments & Complaints: [email protected]

Ticket Office
Telephone: (01782) 367599 
Fax: (01782) 592201 
Email: [email protected]
Twitter: @stokecity_to

Group Tickets  
Telephone: (01782) 592214 
Email: [email protected]
Twitter: @stokecitygroups

bet365 Stadium Club Store
Telephone: (01782) 592242
Email: [email protected]
Twitter: @scfc_store

intu Potteries Club Store
Telephone: (01782) 592132
Email: [email protected]
Twitter: @scfc_store

Merchandise Mail Order
Telephone: (01782) 826419
Email: [email protected]

Matchday Hospitality, Sales & Marketing
Telephone: (01782) 592211 
Fax: (01782) 592221 
Email: [email protected]

Non-Matchday Conferences & Events
Telephone: (01782) 592233 
Fax: (01782) 592221 
Email: [email protected]

Membership Enquiries
Telephone: (01782) 592294
Email: [email protected]

Potters Foundation
Telephone: (01782) 592288 
Email: [email protected]

All Stars Lottery & Half-Time Draw 
Telephone: (01782) 592288 
Email: [email protected]

Mascots & Big Screen Birthday Messages
Telephone: (01782) 592113

Media & Communications
Telephone: (01782) 592123 
Email: [email protected]

Community Trust
Telephone: (01782) 592252 
Fax: (01782) 592254 
Email: [email protected]
Twitter: @stokecity_ct

Access & Disability Liaison Officer
Telephone: (01782) 367598
Email: [email protected] 

Telephone: (01782) 592171 
Email: [email protected]

Telephone: (01782) 592266 
Fax: (01782) 592220
Email: [email protected]

Safety & Facilities
Telephone: (01782) 592222

Safeguarding Officer
Telephone (01782) 367598 
Email: [email protected]

The Club will respond to any contact from a supporter within a maximum of 14 working days by telephone, letter or email.

Our current Employer's and Public Liability Insurers are:

QBE Insurance Europe Ltd
Acclaim House
Central Park
New Lane
LS11 5UF

All communications relating to Employer's Liability or Public Liability insurance matters should be sent to QBE Insurance Europe at the above address. 

All postal communications addressed to us relating to Liability insurance matters should be sent by first class post to: 

Attn J Pelling, Company Secretary, Stoke City Football Club Ltd, bet365 Stadium, Stanley Matthews Way, Stoke-on Trent, England ST4 4EG