Membership FAQs


All memberships are seasonal and will run for the duration of the 2019/20 season.

Adult memberships are available for non-season card holders only.

All junior memberships are available for both season card and non-season card holders.  

Membership Types 

Potters Forever - 17+ years - £20
Team Potter - 7-16 years - £20
Potter Power - 2-6 years - £20
Potter Tots - 0-1 years - £10

Members are entitled to the following: 

  • Ticket priority before general sale
  • Adults - 2 match tickets for £5 each to a selected game twice per season 
  • Juniors - 1 free ticket to a selected game twice per season - (Team Potter and Potter Power only)
  • 500 TeamCard points (worth £5 to spend instore or online)
  • Membership Gift

Membership Gift

All of the gifts are available exclusively to official members only and cannot be purchased anywhere else! Details of the contents for the membership welcome gift are as follows:

Potters Forever – Membership tin which includes an official wallet, premium engraved pen and branded portable powerbank. 
Team Potter – Exclusive bobble hat and scarf
Potter Power – Exclusive hooped hat and scarf
Potter Tots – Exclusive teddy and official certificate 

Please note that delivery may take up to 14 days from purchase to arrive. 

Membership Card

Already have a ClubCard/SeasonCard? You membership will be loaded directly onto your account which you can then use to purchase tickets during the members priority purchase period plus earn/spend TeamCard points instore and online. 

Don’t have a ClubCard? If you don’t already have a ClubCard one will be printed off for you and sent out in the post. Your membership card will arrive separately to your membership gift, so don’t worry that is isn’t within the pack. You can then use your card to purchase tickets during the members priority purchase period, use the card to access the bet365 stadium on a Matchday plus earn & spend TeamCard points instore and online. 

TeamCard Points

As a member you will receive 500 TeamCard points (which equals £5).  These will be loaded directly onto your Membership Card, which you can then use to spend both instore or online. Please allow 2 weeks following purchasing your membership for the points to become available to use. You can check your balance by logging on to and visit the my account section. 

Please visit  for full details of TeamCard FAQ’s and how you can earn and spend your points.

Ticket Priority

All official members are entitled to ticketing priority on Matchday purchases, allowing members to choose the best seats available before they go on general sale. 

Ticket on sale dates for each game can be viewed online at One ticket per member can be purchased during the priority period. 

Matchday tickets can be purchased online at, by calling the Ticket Office on 01782 367599, or by visiting the Ticket Office at the bet365 Stadium or the Club Store intu Potteries.  

Ticket Offer 

As a Potters Forever member you are entitled to purchase 2 match tickets for £5 each to a selected game twice per season.

As a Team Potter or Potter Power member you will be entitled to one FREE standard ticket to a selected fixture twice per season.  

We will publish details on the official website, Stoke City social media channels and also send an email to members where we have a registered email, with details of the games that have been selected once the fixtures have been released. 

The special rate tickets can be purchased by calling the Ticket Office on 01782 367599, or by visiting the Ticket Office at the bet365 Stadium or the intu Potteries Shopping Centre.  The special rate tickets are not currently available to purchase online.

You will need to provide details of each person that you are purchasing a ticket for (name, dob, address)

Full terms and conditions can be found at 


If there are any other questions you have or anything that you are still unsure of please get in touch!

Email: [email protected] 
Call: 01782 367 599