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OFFICIAL club website of stoke city



STOKE CITY accommodate and welcome fans with a range of disabilities to the bet365 Stadium... 

All disabled supporters will be welcomed via the specified gates. Home and away supporters who are wheelchair users can watch the game from bays that have ground level access and seats for a personal assistant.

There is no specifically allocated seating for ambulant disabled supporters within the Stadium but please note that you would need to be able to exit the Stadium quickly and safely in an emergency. Stoke City welcome disabled supporters using an assistance dog. Please let us know, when purchasing tickets, that you will be accompanied by an assistance dog when attending matches. There is a small area between the Q-railing Stand and the Boothen End that is suitable for exercising dogs if required.

Matchday commentary is available using a Stoke City headset. Please specify any requirement when booking your tickets by sending an email to our Disability Liaison Officer at [email protected] 

To purchase your matchday tickets please call the Ticket Office Hotline on (01782) 367599 or book in person at the Ticket Office or the Hanley store situated in the Intu Potteries shopping centre.

Once we have seen confirmation of Higher rate DWP and Enhanced rate PIP we offer a discounted price for disabled supporters with a complimentary ticket for a personal assistant. Proof of entitlement should be dated within the last 12 months.

Any supporter who has a temporary disabilities that may affect their access to bet365 Stadium should also contact the Disability Liaison Officer by phone on (01782) 367598.